PRIVACY POLICY

PRIVACY POLICY

Version 1.0
Effective Date: 12/ 06 / 2026

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  1. Our Commitment to Privacy

Tungsten Homes Pty Ltd (“Tungsten Homes”, “we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of personal information entrusted to us by our clients, suppliers, subcontractors, employees, and website users.

We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all applicable laws and regulations governing the collection, use, storage, and disclosure of personal information.

This Privacy Policy outlines how Tungsten Homes collects, holds, uses, discloses, and safeguards personal information in connection with our residential and commercial building services.

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  1. Scope

This Privacy Policy applies to all personal information collected by Tungsten Homes through:

  • Building and construction contracts
  • Quotation and tender processes
  • Website enquiries
  • Email correspondence
  • Telephone communications
  • Social media platforms
  • Supplier and subcontractor engagements
  • Employment applications
  • Business relationships and transactions

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  1. Personal Information We Collect

Depending on the nature of our relationship with you, we may collect and hold information including:

Client Information

  • Full name
  • Residential and postal address
  • Email address
  • Contact telephone numbers
  • Project site address
  • Driver licence or identification details (where required)
  • Property ownership information
  • Building contract documentation
  • Project specifications and plans
  • Financial and payment information

Business Information

  • Company names
  • ABN details
  • Business addresses
  • Professional licences and registrations
  • Banking information for payment processing

Website Information

When visiting our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Website usage data
  • Cookies and analytics information

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  1. How We Collect Personal Information

We collect personal information through lawful and fair means, including when:

  • You request a quotation or proposal
  • You engage us to provide building services
  • You submit forms via our website
  • You communicate with us by phone, email, or social media
  • You provide plans, permits, approvals, or project documentation
  • You enter into a contract with us
  • You attend meetings or site inspections
  • You make payments or receive invoices

Where reasonable and practical, personal information will be collected directly from you.

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  1. Purpose of Collection

Tungsten Homes collects personal information for purposes including:

  • Preparing quotations and tenders
  • Entering into and administering building contracts
  • Managing construction projects
  • Obtaining permits, inspections, and approvals
  • Coordinating consultants, suppliers, and subcontractors
  • Processing payments and accounts
  • Meeting legal and regulatory obligations
  • Maintaining client records
  • Improving our services and operations
  • Responding to enquiries and complaints
  • Providing updates regarding projects and services

We will only collect information that is reasonably necessary for our business activities.

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  1. Disclosure of Personal Information

To deliver our services efficiently, we may disclose personal information to:

  • Architects and building designers
  • Structural and civil engineers
  • Building surveyors
  • Town planners
  • Local councils and government authorities
  • Utility providers
  • Subcontractors and trades
  • Suppliers and manufacturers
  • Insurance providers
  • Financial institutions
  • Legal advisers and consultants
  • Accountants and auditors
  • Regulatory authorities where required by law

We do not sell, rent, or trade personal information to third parties.

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  1. Storage and Security

Tungsten Homes takes reasonable steps to protect personal information against:

  • Unauthorised access
  • Misuse
  • Loss
  • Interference
  • Modification
  • Disclosure

Information may be stored electronically, in cloud-based systems, and in physical records.

Security measures may include:

  • Password-protected systems
  • Restricted access controls
  • Secure document management systems
  • Data backup procedures
  • Staff confidentiality obligations

While we take all reasonable precautions, no data transmission or storage system can be guaranteed to be completely secure.

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  1. Website Analytics and Cookies

Our website may use cookies and analytics technologies to improve functionality and user experience.

These technologies may collect information regarding:

  • Website traffic
  • Visitor behaviour
  • Device type
  • Browsing preferences

Users may disable cookies through their browser settings; however, certain website functions may be affected.

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  1. Access to Personal Information

You may request access to personal information held by Tungsten Homes.

Requests must be submitted in writing and sufficient identification may be required before access is granted.

We will respond within a reasonable timeframe and may refuse access where permitted by law.

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  1. Correction of Information

We take reasonable steps to ensure personal information is accurate, complete, and current.

If you believe information we hold is inaccurate or outdated, you may request correction at any time.

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  1. Direct Marketing

From time to time, Tungsten Homes may send information regarding:

  • Company updates
  • New services
  • Promotions
  • Industry news
  • Completed projects

Recipients may opt out of marketing communications at any time by contacting us directly or using the unsubscribe option provided.

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  1. Retention of Records

Personal information will be retained only for as long as necessary to:

  • Fulfil contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Maintain business records

When information is no longer required, it will be securely destroyed, archived, or de-identified in accordance with applicable laws.

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  1. Privacy Complaints

If you believe your privacy has been breached, please contact Tungsten Homes in writing.

We will acknowledge and investigate all complaints promptly and make reasonable efforts to resolve the matter.

If you are dissatisfied with our response, you may contact the:

Office of the Australian Information Commissioner

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  1. Amendments to this Policy

Tungsten Homes reserves the right to amend this Privacy Policy at any time.

Updated versions will be published on our website and become effective immediately upon publication.

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Contact Us

Tungsten Homes Pty Ltd

Confidentiality. Integrity. Professionalism

Tungsten Homes is committed to maintaining the highest standards of privacy protection and responsible information management across every project we undertake.